Refund Policy

This Refund Policy explains how Xunrovarphep handles returns and refunds for Pentavitalor orders placed by consumers in the United Kingdom, alongside your statutory rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

Cooling-off period

For distance contracts you generally have fourteen days to cancel, starting the day after you receive the goods, unless an exception applies. You must inform us clearly via the email below before the period expires.

Hygiene and sealed goods

Food supplements are sealed for safety. If the seal is broken after delivery, the right to cancel may be lost unless the product is faulty or not as described. Unopened items in resaleable condition may qualify for refund within fourteen days of delivery.

Faulty goods

If an item arrives damaged, contaminated, or not as described, contact us promptly with photographs and your order reference. We will repair, replace, or refund as appropriate under consumer law.

Process and timelines

Approved refunds are issued to the original payment method within fourteen days of receiving returned goods or evidence of return, whichever is earlier. Delivery charges may be refunded where the full order is cancelled within the cooling-off period and you followed return instructions.

Data collected for returns

We process your name, contact details, order identifiers, and bank metadata necessary to complete refunds, as described in the Privacy Policy.

Security

Return shipments should use tracked services. We are not responsible for goods lost in transit where you chose an uninsured method against our guidance.

Contact

Returns and refunds: help@xunrovarphep.world
Address: 35 N W Circus Pl, Edinburgh EH3 6TW, United Kingdom (Great Britain).